EN
ID
CSR
SUSTAINABILITY STRATEGY
OBJECTIVE
IMPLEMENTATION OF CSR PROGRAM
CORPORATE SOCIAL RESPONSIBILITY IN ENVIRONMENT
CORPORATE SOCIAL RESPONSIBILITY IN SOCIAL AND COMMUNITY DEVELOPMENT
CORPORATE SOCIAL RESPONSIBILITY IN MANPOWER, OCCUPATIONAL HEALTH AND SAFETY
CORPORATE SOCIAL RESPONSIBILITY TO CUSTOMERS
MANPOWER, OCCUPATIONAL HEALTH AND SAFETY
CUSTOMER SATISFACTION SURVEY
SUSTAINABILITY REPORT
CUSTOMER SATISFACTION SURVEY
TOTAL believes that customers are the stakeholders with that possess significant roles in supporting business development today and in the future. Hence, TOTAL is committed to always improving service to customers from time to time, as well as prioritizing customers’ satisfaction.
In order to measure customer satisfaction level on the Company’s service, TOTAL conduct a survey on customer satisfaction level every year. Based on the measurement result, TOTAL has a guideline to develop a strategy and plan, as well as improvement for the performance and service comprehensively in the following years.